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Elemental Excelerator
Elemental Excelerator

Installation and Reliability Manager (Asia Pacific)

CarbonCure Technologies

CarbonCure Technologies

Singapore · Remote
Posted on Friday, June 7, 2024

About CarbonCure Technologies

CarbonCure Technologies is on a mission to make concrete a climate solution, reducing embodied carbon emissions in the built environment and transforming concrete plants into a worldwide network of carbon removal factories.

CarbonCure is scaling an integrated decarbonization platform, with hundreds of systems deployed across the global concrete industry, offering concrete producers a suite of hardware, software and services to reduce the carbon footprint of their concrete products, reduce their production costs and meet the surging demand for green building materials without compromising performance. CarbonCure injects captured CO₂ across the concrete manufacturing process, with commercialized solutions for ready mix concrete, precast concrete and reclaimed water. Upon injection, the CO₂ immediately mineralizes, becoming permanently embedded in the concrete and reducing the amount of cement needed.

Carbon XPRIZE Grand Prize winner, Cleantech 100 Hall of Fame Company and a category leader in low carbon concrete technologies and carbon removal, CarbonCure delivers a true win-win, with climate benefits for the world and economic benefits for concrete producers in one of the world's hardest-to-decarbonize industries. Investors include Amazon, Breakthrough Energy Ventures, Microsoft, Mitsubishi Corporation, Carbon Direct, Samsung and Blue Earth Capital.

Our Culture

Our team is made up of energetic, entrepreneurial individuals who are passionate about driving meaningful solutions to combat climate change. Besides being dedicated to our mission, we believe in work-life balance and active involvement in our local community. We value integrity and accountability; and our core values include trust, high performance, collaboration, straight-talk, and continued innovation. We don’t take ourselves too seriously, but we are here to change the world.

Purpose Driven Position

Reporting to the Sr Director Hardware & Product Development, the Manager Hardware Support is responsible for overseeing the efficient deployment and operation of CarbonCure’s Ready Mix and Reclaimed Water technology (with primary focus being Ready Mix). This role will require close collaboration with internal teams (Account Managers and technical support teams) and customers to ensure hardware is correctly configured, deployed, installed, commissioned and operating in a manner that maximizes success for CarbonCure and our customers. The Manager Hardware Support will also drive the entire lifecycle of our customer’s journey, from the successful competition of new customer onboarding through to contract renewal, removing roadblocks and identifying opportunities to accelerate the customer’s time to profitability.

What you'll need to succeed

  • Bachelor’s level degree in a field such as: Chemical, Process, Mechanical, Electrical, or Civil Engineering with field experience in an industrial setting
  • Minimum 5 years of experience in hardware installation, maintenance, and support, preferably in an industrial or manufacturing environment.
  • Proficiency in troubleshooting hardware systems and familiarity with relevant tools and technologies.
  • Excellent written and verbal communication skills, ability to communicate directly with customers to define their pains and develop meaningful solutions, as well as internal cross functional teams
  • Knowledge of concrete batching operations & processes and experience working with or alongside concrete producers. Experience with concrete QA processes is considered a strong asset but not essential.
  • Strong project management skills, with the ability to prioritize tasks, manage resources, and meet deadlines effectively.
  • Continuous improvement & customer obsessed mindset with an interest in identifying and championing process or reliability improvements in a financially efficient manner
  • Ability to produce quality work within tight deadlines, and comfortable working in a highly variable environment
  • Detail oriented with a passion for getting the job done
  • Proficient with various software including zoom, slack, Smartsheets, Salesforce, Microsoft Office Suite, Google suite, Atlassian suite
  • Must be willing to travel domestically and internationally and have a valid passport
  • Ability to speak multiple languages is an asset

What you'll be doing

  • Oversee the implementation of hardware installations at concrete plants across the Asia Pacific market, ensuring timely and accurate setup according to company standards and client requirements.
  • Own our internal process of taking customers from a signed contract to profitability and renewal
  • Work with cross departmental teams to accelerate our customer’s path to profitability while ensuring an efficient customer experience. Play a bridge role between teams to ensure communication is open and clear and that accountability is enforced
  • Oversee and manage new customer onboarding through our customer web portal myCarbonCure with the ultimate goal of reducing time to first value for all new customers
  • Establish a comprehensive maintenance program for hardware systems, including regular inspections, troubleshooting protocols, and preventive maintenance procedures.
  • Respond promptly to hardware issues reported by clients or field technicians, diagnosing problems and implementing effective solutions to minimize downtime.
  • Proactively identify any reliability trends or systemic issues that require design modifications, and implement appropriate change management processes
  • Identify requirements for new markets to ensure any design and / or operating considerations are adequately considered
  • Guide customers through our credit program and third party verification processes. Ensure they understand what is required and over communicate updates and expected timelines to receive credit revenue
  • Communicate directly with customers to understand their pains and to develop meaningful solutions. Act as a first responder for customer communications and develop strategies and procedures to build a scalable workflow that fits our customer’s needs
  • Monitor and track customer profitability and report key business metrics and insights to leadership, identify successful and unsuccessful initiatives to ensure the company is leveraging internal resources effectively
  • Collaborate directly with our Customer Experience team and Product Managers to ensure the voice of the customer is maintained throughout our design and development processes of our digital assets
  • Develop and maintain a continuous feedback loop from our customers
  • Lives in the data - use company KPIs to steer priorities and initiatives, and mobilize new initiatives to improve customer retention, probability, and expansion
  • Travel up to 50%

Work Environment

  • This is a permanent, full-time position that will be remote (home office). This position will involve travel to customer sites to perform installations & maintenance as required.
  • This position will be supporting distributors and customers in regions across Asia Pacific and coordinating with internal teams located across North America (particularly in Atlantic time zones). As such, it is expected that support across these different time zones will be accommodated through flexible working arrangements.
  • A minimum of eight (8) hours Monday to Friday is required, with the possibility of additional time based on project and customer demand

We are changing the world. We need you, please contact us.

Closing Statement

We would like to thank all applicants for their interest. Please note only those selected for an interview will be contacted. If you feel passionate about this opportunity and believe that you have the skills to excel in this role, apply! Or if this sounds like someone you know, please share this posting.

We want you to know that you can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself. We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.