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Field Service Manager - North America

FreeWire Technologies

FreeWire Technologies

Newark, CA, USA
Posted on Friday, July 28, 2023

At FreeWire we fundamentally change the way businesses and utilities electrify. We build battery-based energy storage systems that provide clean and quiet power anywhere it’s needed, reducing the cost and accelerating the deployment of electric vehicle charging infrastructure. FreeWire’s solutions are evolving from providing ultrafast EV charging services to a full suite of energy services to accelerate sustainable electrification and provide resiliency to customers and a distributed power source to utilities. FreeWire has secured major strategic investors from Fortune 100 companies and serves leading corporate, utility, and retail customers. The feedback on the Boost Charger, FreeWire’s DC fast charger, has been overwhelmingly positive as we electrify locations that would have been too expensive to power on using conventional charging solutions. Utilities are releasing RFPs with requests for battery-backed solutions, their regulatory teams are including our technology as eligible for incentives, and they are seeking cost-effective solutions as they electrify their fleets and provide utility-owned charging solutions for the public.

FreeWire has deployed battery-integrated chargers with Fortune 100 companies, commercial customers, fleets, retail locations, and gas stations. In addition to its partnership with bp pulse, FreeWire and am/pm, a bp subsidiary and convenience store chain with over 1,000 locations, have already deployed multiple public charging stations in the U.S. FreeWire’s regulatory affairs and policy team keeps customers up to date on federal, state, and utility incentive opportunities, which in some cases cover up to 80% of the cost of the charging station, and the company recently announced that the Boost Charger is Buy America compliant. Learn more at www.freewiretech.com and follow us @FreeWireTech.

Field Service Manager

Onsite in Newark, CA

Responsibilities:

  • Accountable for managing a team of internal and external technicians that provide round-the-clock support, 24 hours a day, 7 days a week with quality and customer satisfaction at a high level
  • Ensure compliance with company guidelines regarding response time, service level agreements, and customer service
  • Carry out administrative duties efficiently and effectively, including ensuring Field Service Technicians are well-informed about their daily and weekly schedules, adequately prepared for their tasks, and set up for success
  • Provide timely updates and comprehensive close-out reports for Installations and Service Requests, enabling all departments to have access to real-time information
  • Manage and maintain accurate and up-to-date inventory transactions on a daily, weekly, and monthly basis
  • Monitor and track schedules for Preventive Maintenance, Rework, and Warranty activities
  • Oversee regional budgets and ensure effective financial management
  • Take responsibility for company metrics and reporting to the Director, VP, and Executive staff by production of daily, weekly and monthly reports
  • Manage the utilization of third-party service providers within the region
  • Escalate product bugs, malfunctions, and design issues through appropriate support channels and monitor progress until resolution
  • Provide assistance with the rollout of new products

Requirements:

  • Demonstrated experience managing teams that include in-office and field support, including:
    • Experience providing work instructions, coaching, and guidance to project teams
    • Exceptional time management skills, capable of seamlessly multitasking between tactical and strategic activities
    • Strong analytical and project management skills
  • Proficient in change management principles, concepts, practices, and standards and comfortable adapting quickly to a fast-paced, constantly evolving environment that requires continuous innovation
  • Demonstrated ability to establish and leverage networks, exhibiting strong leadership and influencing skills
  • Ability to think independently with a strong self-starting attitude while using a quantitative and data-driven approach
  • A proven focus on delivering results through use of strong interpersonal and people management skills

Preferred:

  • Bachelor’s Degree or equivalent experience
  • Experience in Field Service
  • Knowledge of Electric Vehicle Supply Equipment (EVSE) or solar systems or energy storage systems or electric utilities

FreeWire offers competitive benefits, including:

  • Health, Dental & Vision Insurance
  • Short- & Long-Term Disability Insurance
  • Life Insurance
  • Unlimited PTO
  • Dog Friendly

We provide compensation packages that include base pay, benefits, and equity, and it is not typical for someone to be hired at the top end of the range for the role. Actual pay will be determined based on several factors, including location, skills, and experience level.

At FreeWire Technologies, we offer fair and equal opportunities to all our candidates and team members regardless of race, color, religion, sex, pregnancy, sexual identity, national origin, citizenship, marital status, disability status, parental status, protected veteran status, or any other characteristics protected by law. FreeWire Technologies believes in hiring individuals only based on their qualifications and experiences that meet our business requirements to fill the positions.