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Elemental Excelerator
Elemental Excelerator

Partner Enablement Principal, Remix



New York, NY, USA · San Francisco, CA, USA
Posted on Saturday, January 28, 2023

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Partner Enablement Principal, you are the face of Remix by Via to our partners, and the voice of our partners within our organization. In this dynamic and multi-faceted role, you are responsible for educating partners on Remix software, sharing transit planning and street design best practices, using creative problem solving to resolve partner challenges and gathering feedback to help guide our product roadmap. Data-driven and operationally savvy, Partner Success Principals are motivated above all by opportunities to build, maintain, and expand partner relationships, relentlessly seeking to build operational success and leverage it into long-term partner retention and revenue growth.

What You'll Do
  • Manage and develop client relationships with public sector transportation agencies and private
  • Work cross-functionally with internal teams to define, coordinate and oversee all logistical and technical aspects required to provide exceptional service to our clients.
  • Become an expert on the Remix platform and use this knowledge to distill client requests and turn them into an actual product and operational improvements.
  • Promote best practices and new ways for clients to leverage our platform and solutions growing client usage and enabling customer success.
  • Manage product expectations and development, working with our engineering team to distill requests and ideas into actionable next steps and technology features
  • Stay informed on current events and trends involving clients, Remix competitors and the mobility/transportation industry
  • Drive the onboarding experience of our products and facilitate success and retention through product specialization and scaled support.
  • Provide the foundation of product support, documentation, process, and special project assistance needed to support partner needs.
Who You Are
  • 6+ years of relevant work experience in a client-facing role, particularly in the transit/mobility space
  • Organized and independent; you’re both an individual contributor and a team player: people love working with you and for you
  • Thrive in fast-paced environments, troubleshooting issues in real-time and overseeing multiple tasks simultaneously
  • A savvy and tactful communicator with experience managing complex business relationships; you intuitively find the right tone and feel comfortable working with people from a wide range of backgrounds
  • Quantitatively-inclined and data savvy; you may not be a Tableau expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
  • Experience, or strong interest in, sales, negotiation, and generating commercial growth
  • Excitement in the dynamic nature of this position, and willingness to travel for work as required
  • Bachelor’s Degree

Compensation and Benefits

  • Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Salary Range: $110,000-$160,000
  • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Founded in 2012, Via pioneered the TransitTech category by using new technologies to develop public mobility systems — optimizing networks of buses, shuttles, wheelchair accessible vehicles, school buses, autonomous vehicles, and electric vehicles around the globe.

Building the world's most efficient, equitable, and sustainable transportation network for all passengers — including those with limited mobility, those without smartphones, and unbanked populations — Via works with its partners to lower the costs of public transit while providing transportation options that rival the convenience of a personal car while reducing environmental impact.

At the intersection of transportation and technology, Via is a visionary market leader that combines software innovation with sophisticated service design and operational expertise to fundamentally improve the way the world moves, providing technology in 650 communities and more than 35 countries and counting.

Ready to join the ride?

Via is an equal opportunity employer.