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Elemental Excelerator
Elemental Excelerator

Failure Analysis Quality Engineer



Quality Assurance
San Francisco, CA, USA
Posted on Thursday, June 27, 2024

Our Mission

SPAN is enabling electrification for all

SPAN is mission-driven to design, build, and deploy products that electrify our built environment, decarbonize our world, and slow the effects of climate change.

  • Decarbonization is the process to reduce or remove greenhouse gas emissions, especially carbon dioxide, from entering our atmosphere.

  • Electrification is the process of replacing fossil fuel appliances that run on gas or oil with all-electric upgrades for a cleaner way to power our lives.

At SPAN, we believe in:

  • Enabling homes and vehicles powered by clean energy

  • Making electrification upgrades possible

  • Building more resilient homes with reliable backup

  • Designing a flexible and distributed electrical grid

The Failure Analysis Quality Engineer is a high impact role that will work closely with Span’s internal engineering, customer support, and operations teams in an ongoing effort to improve product quality, cost, and customer experience. You will own the EFFA (Early Field Failure Analysis) process to help uphold the world-class customer experience Span provides. This is a very hands-on individual contributor role with duties focused on failure analysis and root cause activities. You will work with other Engineering teams to quickly mitigate and implement countermeasures of field issues to improve quality, reliability and durability of the products

Primary Responsibilities:

This role is responsible for managing and analyzing failed hardware customer returns.

  • Work with Service support team to troubleshoot the failure to determine the next actions

  • Perform failure analysis on electromechanical systems to find the root cause of product quality issues.

  • Communicate technical investigation results to key technical stakeholders from Quality, Engineering, and Operations.

  • Maintain a failure analysis lab and Generate failure analysis reports.

  • Share Lessons Learned from previous field issues; Provide upfront feedback by participating in design reviews to ensure product performance, reliability, and manufacturability issues are identified and risks mitigated (DFMEAs).

  • Take part in ongoing optimization of the products and processes (performance, cost, technology)

The U.S. base salary range for this position is $120,000 - $160,000 plus benefits, equity and variable compensation for Sales-related roles. This range represents SPAN’s good faith estimate of competitively-priced salary for the role based on national, real-time industry data from companies of a similar growth stage. This range reflects minimum and maximum new hire salaries for the role across US locations. Within the range, individual pay is determined by location and individual factors including relevant skills, experience and education or training. This range correlates to the relative level of the candidate we believe we need for the role and may require an adjustment for candidates of a different level.

Your recruiter can share more about the specific salary range for the location this role is based during the hiring process.

Life at SPAN

SPAN embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Headquartered in San Francisco’s vibrant SoMa neighborhood, we are an eclectic group of creative thinkers who value open communication, teamwork, and a ‘make it happen’ approach to addressing complex challenges.

We’re hiring talented individuals who are driven by success and are passionate about shaping the future of renewable energy. If that sounds like you, we’d love for you to consider joining the rapidly growing team at SPAN.

The Perks:

⚡ Competitive compensation + equity grants at a well-funded, venture-backed company

⚡ Comprehensive benefits (including medical; dental, vision, life and disability insurance)

⚡ Comfortable, sunny office space located near BART and Caltrain public transit

⚡ Strong focus on teambuilding and company culture (events, meet-ups, clubs)

⚡ Flexible hours and unlimited PTO

Interested in joining our team? Submit an application today and we’ll be in touch with next steps!