Stem provides clean energy solutions and services designed to maximize the economic, environmental, and resiliency value of energy assets and portfolios. Stem’s leading AI-driven enterprise software platform, Athena®, enables organizations to deploy and unlock value from clean energy assets at scale. Powerful applications, including AlsoEnergy’s PowerTrack, simplify and optimize asset management and connect an ecosystem of owners, developers, assets, and markets. Stem also offers integrated partner solutions to help improve returns across energy projects, including storage, solar, and EV fleet charging. For more information, visit www.stem.com.

Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.

What we are looking for:

Our OEM maintenance service team focuses on resolving issues and coordinating field service to reduce financial impact of systems being offline. The team maintains a national contractor network for field repairs of Athena hardware products and complex protection and relays. It administers service tickets to contractors and maintains service level agreements. It assists with the filing of claims as necessary and maintains safety standards and training for internal and external technicians. It also supports service cost budgeting, tracking and reporting.

This growing energy storage operations team needs a customer-focused individual who is interested in coordinating, scheduling and monitoring field service for our battery energy storage fleet. Preventative maintenance, timely field service, and energy storage uptime are critical to realizing the value of the storage systems for the owners, customers, and/or energy off-takers.

Responsibilities:

You will be a key player on the maintenance operations team with responsibilities to:

• Initiate and update service orders to ensure a constant workflow.
• Schedule and track field service work with our national field services contractors and OEM providers to resolve open trouble tickets.
• Coordinate between field service on-site, Customer Operations, and Remote Operations team members (assisting with trouble-shooting and diagnosis)
• Marshal internal resources across working teams to unblock resolution or escalate for assistance.
• Schedule, notify and report on preventive maintenance and annual capacity tests to support system warranty compliance.
• Assist with detailed reporting on fault resolution, field service cost and tracking for asset owners.
• Help develop key metrics and report weekly, monthly and quarterly for continuous performance improvement

Requirements:

• Minimum 3 Years Experience in related field.
• prior experience or demonstrated ability to learn, or with field or case ticketing systems like JIRA, Maximo, or Salesforce and other enterprise software.
• Prior experience in energy industry or interest in the renewable energy sector
• Attention to detail and accuracy with a commitment to follow-up.
• Ability to manage multiple activities and changing priorities, with ability to meet regular, tight deadlines
• Self-motivated and dependable team player.
• Strong proactive communication skills, written and oral.
• Bachelor’s degree from an accredited college or university, preferably in a technical field, or
• Two-year vocational degree, plus a minimum of four years of customer and field service experience
• Basic understanding of electrical equipment such as solar PV, energy storage, and meters

Job Location

Boulder, CO (Hybrid), San Francisco Bay Area (Hybrid), Austin (Hybrid), Remote

Salary Range

Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.