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Client Program Manager

Weave Grid

Weave Grid

Operations
San Francisco, CA, USA
Posted on Tuesday, July 9, 2024

About Us

The future of transportation is electric and our software solves the most critical emerging grid integration challenges to ensure that the impending energy transition is clean, equitable, and resilient. Our enterprise solutions help the grid absorb the coming electrification wave with ease. Utilizing modern, cloud-native platform architecture and robust systems optimization, WeaveGrid’s software is built from the ground up to tackle the most critical network challenges while meeting the stringent regulatory, security, and reliability requirements of the utility indust

About the role

This role is within the Program Operations organization whose mission is to delight utility clients by delivering exceptional EV programs. In this role, you will primarily be focused on managing the implementation, software delivery, and support of EV programs for our utility clients. Pending business needs and applicant experience, this role may shift to include specialized individual contributions. This role may also include supporting a wide variety of strategic business, product, and operational initiatives.

Tasks may include:

  • Primary: Own successful implementation and on-going operations with enterprise clients
    • Serve as project implementation manager for utility client post contract execution
    • Lead effort to finalize configuration with clients
    • Monitor internal team progress, and assist with verification testing of designed software solutions
    • Create project plans and execute against the plan with clients and internal teams
    • Identify gaps in our product solutions and advocate for client needs with internal technical teams
    • Support client retention by providing a high level of on-going service
    • Provide utility client training and support
  • Secondary: Represent a client-perspective as a stakeholder in the product development roadmap and ensure product development needs that are under contract are represented with fidelity.
    • Demonstrate a deep understanding of the utility industry, pressures on the client, and the needs of utility clients
    • Collect current and future technical requirements from clients and coordinate with product, engineering, and data science teams to assess value, feasibility, and schedule
    • Become the voice of client requirements internally and clearly articulate client priorities to the internal team
    • Manage client expectations with regards to features, products, and services
    • Coordinate with internal and external teams to roll-out new features and offerings
  • Tertiary: Maintain and grow client integrations and internal operations to ensure a great client experience
    • Create client integration roadmaps and plans to support evolving and increasingly complex product offerings
    • Verify client operations are functioning as expected, proactively identify potential issues and coordinate across internal technical teams to support issue resolution
    • Be the primary point of contact to answer client technical questions, run root cause analysis, and work across internal and client teams to determine best courses of action
    • Improve operational metrics via improved software solutions, processes, documentation, and cross-team collaboration
    • Special projects and other duties as designated by your manager or assigned designee.

About you

  • You are experienced at managing large software projects for enterprise clients with a clear focus on the highest impact opportunities
  • You are known for excellent prioritization and project management skills - including building project plans, identifying critical paths, and providing visibility to all stakeholders on status
  • You have worked in fluid and fast-paced environments, whether in startups, industry consulting or elsewhere. In particular, you are flexible enough to take on the most urgent tasks as they arise.
  • You are attentive to detail and are practiced at translating client needs into clear internal asks
  • You expect to work with people of different backgrounds and areas of expertise on a daily basis and can effortlessly switch context between technical, non-technical and executive audiences
  • You have an insatiable appetite for learning and motivation to become the expert - on products, clients, and industry trends
  • A passion for ensuring work is done well, without letting perfect be the enemy of good

Requirements

  • 4+ years of full-time experience working in IT consulting, energy, utilities or related areas
  • Experience managing high value enterprise contracts and clients with multiple stakeholders externally and internally
  • Demonstrated ability to manage multiple projects simultaneously
  • Excellent written and oral communication skills with ability to translate for a diverse set of stakeholders
  • Proficiency in gathering and documenting technical requirements for an integration or customization and becoming the subject matter expert on the topic.
  • Flexibility and willingness to take on a variety of tasks in response to immediate needs
  • Proficiency in modern software tools (Gsuite, MS Office, Atlassian, Figma, CRMs, etc.)

Preferred

  • Degree in engineering, business, or analytical sciences with a demonstrated focus on energy
  • Domain expertise in one or several of the following areas:
    • Enterprise software systems
    • IT integrations
    • Electric mobility
    • Power systems
    • Demand Response
  • 2+ years experience in analytics and data visualization tools and discussing data with enterprise clients
  • 2+ years experience in IT implementation best practices
  • 2+ years experience in how enterprise clients approach cloud software architecture and security
  • 1+ year experience in managing grants


The total compensation for this opportunity includes a base salary range of $120,000 - $150,000 plus equity (stock options) and benefits. This is our target compensation range and is subject to multiple factors including role, level, experience, and location. As you go through our interview process, our recruiter will work with you to identify a competitive base salary within the proposed range and combine it with an equity package to get you excited about your future at WeaveGrid.